PRIVACY POLICY

Novo Mgo Board (Pty) Ltd is committed to respecting the privacy of our clients and your personal information. We share only required information with key contacts contracted to deliver services to our clients. We do not share, sell or distribute any information to unconnected third parties.

Novo Mgo Board (Pty) Ltd may send you information for marketing purposes, which may include messages via telephone, SMS or email, but we will only do so if you agree that we may communicate with you in this way.

 

TERMS AND CONDITIONS

Accessing pages or purchasing from this website indicates your acceptance of the terms and conditions and your agreement to follow and be bound by them. If you do not agree to the terms and conditions, please refrain from using this website.

Novo Mgo Board (Pty) Ltd reserves the right to change the terms and conditions periodically, please review these from time to time. Your continued use of the site signifies your acceptance of any changed terms.

You may only use this website for lawful purposes and may not transmit any worms, viruses or code of destructive nature. You warrant that you will not, other than for personal and not commercial reasons, mirror or cache information from this website to your own server or copy, print, re-use, adapt text or graphics form this website without written consent from Novo Mgo Board (Pty) Ltd.

 

COPYRIGHT

The content on this website, including all of the page headers, images, illustrations, graphics, photos, audio clips, video clips and text are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Novo Mgo Board (Pty) Ltd and protected by South African and international copyright laws. The compilation of all content on this site is the exclusive property of Novo Mgo Board (Pty) Ltd and protected by South African and international copyright laws. Novo Mgo Board (Pty) Ltd grants you permission to view electronically, copy and print in hard copy portions of the site for the sole purpose of browsing the site for your personal use only. Any other use of materials on the site, including a reproduction for purposes other than those noted above, modification, distribution or reproduction, without the prior written consent of Novo Mgo Board (Pty) Ltd and the lawful trademark and/or copyright owner (if applicable) is strictly prohibited and constitutes an unlawful infringement of the intellectual property rights of Novo Mgo Board (Pty) Ltd and/or such trademark and/or copyright owner.

 

PRODUCT INFORMATION

COLOURS & DIMENSIONS

Colours are displayed as accurately as possible. However the result varies on different monitors and Novo Mgo Board (Pty) Ltd cannot guarantee that the colour you see is the actual colour of the product.

 

PRICING

All prices are quoted in South African Rand, inclusive of Value Added Taxation (‘VAT’) and are valid and effective only in South Africa. Prices are subject to change. Products and prices displayed on this site may vary from time to time and are subject to availability. Every effort is made to indicate the correct prices our products. Should any products be offered at incorrect prices, we shall refund payment for the item, should you not wish to proceed with the order at the correct price.

 

PAYMENT

Novo Mgo Board (Pty) Ltd accepts payment by Cash and EFT.

Should payment be made by EFT, goods will only be released for delivery or collection once funds have cleared in our bank account.

 

DELIVERY

Novo Mgo Board (Pty) Ltd will contact our client to make arrangement for delivery. Deliveries are executed on weekdays between 09h00 and 16h00. No deliveries will be made during weekends or public holidays.

Reasonable endeavours will be made to deliver the product on the arranged date and time. Should unforeseen circumstances result in changes to the agreed delivery date and time, Novo Mgo Board (Pty) Ltd will inform the client, and alternative arrangements will be made.

The client is required to inspect products on delivery and to sign a proof of delivery (POD), and note any shortfall or visible damage. Do not sign it “unchecked” as we cannot accept liability for damage reported at a later stage. It is deemed that the product has been delivered and received in good condition unless indicated to the contrary on the POD.

We will do our best to place the goods in the desired location, provided there is reasonable access. We request our client take responsibility to ensure that the product can be delivered into your home and into your chosen location. It is essential therefore that you discuss any possible restrictions on access into your home. Should hoisting be required, the customer will arrange this at own cost. The customer accepts the risk of all damages that may result due to non-compliance by the customer.

Delivery fees are non-refundable.

 

COLLECTION

The person collecting the product must produce the original invoice, and shall be deemed to be the duly authorised agent of the client.

Unless indicated to the contrary on the collection note it is deemed that the product has been collected and received in good condition. Novo Mgo Board (Pty) Ltd cannot be held liable for damage that occurs after the products have been accepted by the authorised agent of the client, or during the loading and transportation thereof.

It is the customer’s responsibility to ensure that a suitable collection vehicle is utilized in order to accommodate the product, that it is loaded, protected and secured properly to prevent damage.

 

RETURN POLICY

Novo Mgo Board (Pty) Ltd undertakes to accept returns and issue refunds on products in accordance to the Consumer Protection Act.

Client should present the original invoice as proof of purchase for all returns. Any goods returned must be in the same condition in which it was delivered. Novo Mgo Board (Pty) Ltd does not issue refunds on any products that was physically altered, partially disassembled, damaged, or lost in transit by a client’s authorized agent or courier. No refunds are made for delivery charges. Should we be required to collect the goods, a collection fee may be charged.